Privacy policy.

1. Who we are

KD Digital (“we”, “us”, “our”) operates the website kddigital.shop and provides smart automation, IT infrastructure, audio-visual, and electronic security services across India. Our registered office is at 223, 2nd Floor, Golden Square, Nr. D-Mart, Mota Varachha, Surat, Gujarat 394101, India.

For any privacy-related questions you can reach us at info@kddigital.shop or +91 95121 95463.

2. Information we collect

We only collect what is necessary to respond to your enquiries and to operate our website:

• Contact details — name, email, phone number, and message you submit through our contact form, newsletter, or WhatsApp.
• Project details — service type, location, budget range, and any other context you choose to share when requesting a quote or consultation.
• Technical data — IP address, browser type, pages visited, referring URL, and approximate location, gathered automatically through cookies and analytics tools.
• Cookies — small text files used to remember your preferences and measure traffic. You can disable cookies in your browser settings.

3. How we use your information

We use your information solely to:

• Respond to enquiries and prepare quotations
• Schedule site visits, demos, and project consultations
• Send transactional emails (order confirmations, project updates, invoices)
• Send marketing emails only if you opt-in to our newsletter — you can unsubscribe at any time
• Improve our website, services, and user experience
• Comply with legal and regulatory obligations

4. Sharing your information

We do not sell, rent, or trade your personal information. We may share limited data with:

• Trusted service providers — email delivery, hosting, analytics, payment processors — bound by confidentiality.
• Manufacturers and brand partners — only when required to register product warranties or schedule manufacturer-led commissioning.
• Legal authorities — when compelled by valid legal process or to protect our rights and the safety of our users.

5. Data retention

Enquiry and customer records are retained for as long as required to provide our services and to meet legal, accounting, and warranty obligations — typically up to 7 years from the date of your last interaction with us. Newsletter subscribers may unsubscribe at any time, after which their email is purged within 30 days.

6. Security

We implement industry-standard administrative, technical, and physical safeguards including encrypted database connections, hashed passwords, role-based access control, and regular security reviews. No method of transmission or storage is 100% secure; if we ever detect a breach affecting your data we will notify affected users without undue delay.

7. Your rights

You may at any time request:

• Access to a copy of the personal data we hold about you
• Correction of any inaccurate information
• Deletion of your data (subject to legal and warranty retention)
• Withdrawal of consent for marketing communications
• A data portability export in machine-readable format (JSON or CSV)

Send any such request to info@kddigital.shop and we will respond within 30 days.

8. Cookies and analytics

We use Google Analytics 4 (or compatible privacy-first analytics) to understand site usage in aggregate. IP addresses are anonymised. You can opt-out by enabling “Do Not Track” in your browser, by installing the Google Analytics Opt-out Browser Add-on, or by declining cookies on first visit.

9. Children's privacy

Our services are intended for businesses and adults aged 18+. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be communicated via email or a prominent notice on our website.

11. Contact

KD Digital
223, 2nd Floor, Golden Square, Nr. D-Mart, Mota Varachha
Surat, Gujarat 394101
India
Email: info@kddigital.shop
Phone: +91 95121 95463